Customer Warranty Request Form

Please note that to process your warranty request, you must upload your proof of purchase below.
If you are a contractor filling out this form, please enter CUSTOMER DETAILS below and NOT YOUR OWN.
Your Details
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Product Details
Images or video of fault

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Upload Proof of Purchase * (Compulsory)

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Please acknowledge the following warranty service conditions:
  • Should you have a warranty claim that is found to have been caused from faulty installation, misuse or a cause other than a manufacturing defect of the product you will be liable for a callout charge.
  • Where fault is found to be something other than a warranty issue or the product is not our product there will be a callout charge.
  • Please note the standard minimum callout charge is $150.00 + GST plus any travel time applicable if outside of a capital city metropolitan area should any of these instances occur.
  • Adequate access to products, fittings and fixtures to undertake extended warranty repairs is required. We will not be responsible for any consequential damage or costs where adequate access to product fittings and fixtures is not available.
Product(s) Warranty Period In Home Service Period
Ceiling Fans As per product Techsheet (*) 2 Years (*)
DIY Products including plug-in Models As per product Techsheet (*) N/A
Bathroom Products excluding DIY Models As per product Techsheet (*) 2 Years (*)
Exhaust Fans excluding DIY Models As per product Techsheet (*) 2 Years (*)
Wall Controllers 2 Years (*) N/A
Remote Control Kit’s 1 Year (*) N/A
LED Drivers 2 Years (*) 2 Years (*)
LED Panels 2 Years (*) N/A
Outdoor Heaters As per product Techsheet (*) N/A
Indoor Heater Parts (LED lights, heat lamps) 2 Years (*) N/A

(*) - All Products have a 1-year warranty when used in a commercial setting, with no ln home service.

Please ensure unit has not been uninstalled

Please double check all details are correct prior to submitting. Failure to provide the correct information may void your warranty.

Ventair will not be responsible for any issues resulting from incorrect information. This includes but is not limited to rescheduling technicians, replacing incorrect products or supplying additional parts.

For detailed information please see our warranty PDF linked below.

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